Refund policy
Returns Because our meals are freshly cooked and perishable, Ultimate Chef Stellenbosch does not accept returns of meals.
Problems with a meal If there is a problem with a meal (for example it is missing, damaged, or not what you ordered), please contact us on the same day it was delivered or collected:
- WhatsApp or phone: +27 82 873 7562
- Email: Please include your order number and, if possible, a photo. We cannot investigate meals that are more than 24 to 48 hours old.
We will look into every report and, where the problem is on our side, replace the meal or give you Ultimate Chef credit to use on a future order.
Refunds We do not offer cash refunds on meal plans or Ultimate Chef Food Cards. Where a replacement or credit is agreed, we will confirm it with you by email or WhatsApp.
Exchanges We do not offer exchanges of meals.
Pausing your plan If you are going on leave or holiday during a meal plan you have paid for, contact us at least one calendar week before you leave and we will pause your deliveries.
Storing your meals Meals are delivered warm. If you put a warm meal straight into the fridge or freezer in its container, condensation can form and affect the texture. Let it cool with the lid slightly open first.
Contact Ultimate Chef Stellenbosch, 8 de Beer Street, Neelsie Centre, Stellenbosch, Western Cape, 7600, South Africa Email: · Phone and WhatsApp: +27 82 873 7562